No matter how you choose to buy from our store, your payment is always secure. We accept most major credit cards and have multiple methods for customers to pay including - Bank Transfer, PayPal and Afterpay. Alternatively, orders can also be placed over the phone.

Once your order is dispatched an email containing a tracking number will be sent to you. It is important to make sure your email and delivery details are accurate when you place an order. Customers should keep track of their order as it makes its way to them, so that they can be informed in case of any difficulties with the delivery and avoid having the package sent back to Nurvira.

In the instance where a parcel is unable to be delivered due to an incorrect address supplied or failure to pick up at the local post office by the customer, Australia Post will return it to us normally within 7 days - and charge Belly Bands a return fee of $15 or more.

This cost and any additional shipping costs has to be passed onto the customer should they require a second delivery for the item. Alternatively, we will deduct this fee from your refund amount should you decide not to keep the product(s).

Unfortunately, due to the expenses Belly Bands already absorb offering free shipping on orders over $99, we are unable to accept any additional shipping fees for unclaimed items, and would like to thank our customers in advance for their understanding and kindness to our staff regarding this matter.

We Use AUSTRALIA POST Delivery Service!

Our team processes, packs and dispatches orders daily. Optional Shipping Insurance is available in case of lost, damaged, or stolen items.

Australia Post Delivery times :

• Standard: 1-7 Days
• Express: 1-2 Days

FAST Worldwide Shipping!

We Use AUSTRALIA POST Delivery Service!

• Worldwide: 4-14 business days

Note: Any customs fees, duties and sales taxes requested by the destination country on arrival, will be the responsibility of the customer.

REFUNDS & EXCHANGE

We can exchange and refund on any unopened item within 28 days of purchase.

Important! Please keep in mind products classified as personal hygiene items (such as our Belly Band products) cannot be refunded or exchanged once opened due to being worn directly on the skin, near and on the pubic area and over surgical wounds. This policy ensures that our customers always have access to brand new garments each time they shop with us.

Our policy is compliant with ACCC and follows standard industry practice, this is to honour our customers rights as consumers while meeting mandatory health and safety regulations.

Should you have any questions prior to making a purchase, don't hesitate to Contact Us,

Change of Mind Fee & Postage

• Change of mind purchases will incur a minimal $9.95 restocking fee.
• Customers are responsible to ship the unopened item back to Nurvira for either a size exchange or change-of-mind refund.
• Nurvira will cover any shipping charges for damaged, faulty, or wrong item(s) sent to customer